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Welcome to Avanti Express Limited, going the extra mile
Call free on 0800 634 4391 - no account no problem!

UK Table Tennis is a market leader in the UK for high quality tennis tables to leisure centres, schools, prisons, clubs and domestic customers. In this edition of our newsletter I am delighted to share how Avanti Express is serving this partner.

Alex Reyner


UK Table Tennis
UK Table Tennis

UK Table Tennis 740 ITTF Competition

UK Table Tennis 640 ITTF Competition
UK Table Tennis 610 ITTF Competition
UK Table Tennis 540 ITTF Competition
UK Table Tennis 413800-Impulse-3000-Bat
UK Table Tennis 310800_single

UK Table Sports
UK Table Sports G-500-Evolution
UK Table Sports g-5000_main
UK Table Sports g-500_weatherproof_red_main
 

UK Table Tennis is the sole authorised importer of Cornilleau and Tectonic table tennis equipment, as well as the Garlando brand of freeplay football tables. They act as the UK wholesaler with central stocks of these brands for supply to customers throughout the UK. Cornilleau and Garlando are both leading brands in their respective market sectors.

With 60 years of experience and a presence in more than 45 countries worldwide, Cornilleau is the largest European table tennis equipment manufacturer and a leading supplier of premium table tennis products worldwide. Garlando is a quality Italian manufacturer and the brand is synonymous with quality, innovation and design.

UK Table Tennis sells primarily through a network of experienced distributors and also supplies direct to the education sector, institutions and table tennis clubs. They have a large stock of spare parts both for current and discontinued tables and are Cornilleau's and Garlando's UK representative for all warranties.

Towards the end of 2010 UK Table Tennis considered their options regarding their logistics partner. Like many good businesses, UK Table Tennis had a sound logistics supplier but were not complacent about customer service. Having reviewed a number of possible partners it was decided to switch to Avanti Express as the options available from Avanti would further enhance the delivery service and therefore the customer experience.

The process starts for Avanti with the delivery, by lorry, of the tables into our warehouse in Manchester. Care is taken with product identification as although the boxes look very similar, there can be over 20 different types of table in the warehouse at any time.

Delivery notes are received by Avanti with details of the delivery address and contact and also whether the delivery is for UK Table Tennis or one of its distributors. The Avanti customer service team contact the end customer to arrange a delivery date and time. A service that is much appreciated by residential customers as many work and need to take time off to arrange delivery. Everybody has had the experience of waiting in for that important delivery that doesn't arrive – not for UK Table Tennis and not with Avanti!

A service that is requested by approximately 15% of customers is for the delivery drivers to assemble the table on site. The delivery note shows whether the customer has paid for this service and time is allowed accordingly in the delivery schedule. After the “day shift” is complete the Avanti logistics team consolidate all the orders for the following day and produce the route schedules. The schedules are sent to the warehouse and the orders picked. Routes can either be loaded the same evening or the following morning according to the route details.

All table deliveries are two man due to the size and weight of the products (a table can weigh anything from 48kg right up to 135kg). It is important that the tables are transported according to the manufacturer’s instructions (upright for table tennis tables, horizontal for football tables) to avoid damaging the product whilst in transit. UK Table Tennis has trained Avanti's delivery drivers on how to unpack and assemble the tables according the manufacturer’s instructions. As this service forms part of the product purchase it is vital that it is done correctly first time. With UK Table Tennis' reputation for high quality and a high percentage of sales through distributors, poor assembly work would quickly be noticed.

Avanti Express are proud to be associated with UK Table Tennis and delighted to be able to serve them.

Nicola Waters of UK Table Tennis saidThe logistics side of our business is critical. Customers are increasingly demanding in their expectations; they demand better service, quicker deliveries and trouble free purchases. The reasons we selected Avanti  rather than any of the other companies we considered are numerous but include speed of delivery, flexibility and a customer-driven service.

 

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Avanti Express Limited, going the extra mile


We provide sameday courier services and specialist courier services for furniture, carpets, flooring, residential deliveries, high value branded goods, bulky goods, publishing and exhibition delivery and setup anywhere in the UK.

Call free on 0800 634 4391       

No account, no problem!

 
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